Mission, Vision, Values and Goals

We are proud to adopt the MS&AD Insurance Group corporate mission statement


To contribute to the development of a vibrant society and help secure a sound future for the earth by bringing security and safety through the global insurance and financial services business.


To be a profitable international speciality insurer writing multiple classes of business via appropriate underwriting platforms, providing innovative and effective underwriting and claims solutions, supported by superior customer service.


Customer focused

We continuously strive to provide security and achieve customer satisfaction.


We are sincere, kind, fair and just in all our dealings.


We achieve mutual growth by respecting one another's individuality and opinions, sharing knowledge and ideas.


We listen to our stakeholders and continuously seek ways to improve our work and business.


We make continuous efforts to improve our skills and proficiency to provide high quality services.

We will judge our individual and corporate performance not just on commercial results, but on how we demonstrate our values and desired behaviours on a daily basis.

Our culture places the customer at the centre of our business. We are committed to high levels of broker and client service.

Our culture extends beyond how we behave in the workplace. We wish to be a supportive, responsible member of the community and to contribute to making the planet safer, healthier and fairer for the benefit of everyone.